General

HOW ARE YOUR PRICES SO LOW?

The answer is simple. We go direct to the source, manufacture much of our own jewellery, and eliminate the middle man. Our buying power allows us to take advantage of the very best prices; and then we pass along the savings to you. We also don’t have a flashy office like some of our competitors, as we believe in eliminating all unnecessary expenses to pass on the savings to you. For your peace of mind, we offer a no quibble money back guarantee on all our products.

DO YOUR PRICES INCLUDE VAT?

Yes. All the prices on the website are including VAT at 17.5%. If your purchase is to be dispatched outside of the E.U. you will be entitled to the discount equivalent to the VAT amount.

IS THE PRICE I SEE THE FINAL PRICE I PAY?

Yes. All our prices are final. Shipping, insurance, packaging, and gift options are all included in the price.

WHERE ARE YOU BASED?

We are based in London, England. For contact details please see Contact Us.

CAN I COME TO VIEW THE JEWELLERY?

Viewings are available only by appointment. If you would like to come and view an item(s) please contact Customer Service.

DO YOU MAKE CUSTOM JEWELLERY?

Yes. We can make any design with diamonds, gemstones, pearls, or a combination of all. All we need is for you to send us an image of the design you have in mind. We aim to provide you with a quote within 24 hours, and guarantee to beat any prices quoted for the same item.

IS YOUR JEWELLERY HALLMARKED?

Yes. Our jewellery comes with a British hallmark.

HOW CAN I GET MY JEWELLERY INSURED?

Your purchase is supplied with a valuation appraisal. With this you can contact your insurers and arrange to get your jewellery insured.

HOW DO I KNOW THAT YOUR DIAMONDS ARE CONFLICT-FREE?

All our diamonds are 100% conflict-free. A written guarantee can be provided upon request.

CAN I ORDER OVER THE TELEPHONE?

Sure. You can order any product by calling us on 0800 625 0405. If you have added the product to the shopping basket please quote the basket reference number in order to serve you better.

HOW DO I FIND OUT THE REQUIRED RING SIZE?

Our Ring Sizer should help you to find the correct ring size. If you are still unsure, you can order the ring in the size you feel most suitable. If this does not fit you can return it to us and we will resize it for you within one day, free of charge.

CAN I HAVE A PERSONALISED MESSAGE ENGRAVED IN MY JEWELLERY?

Sure. We can engrave names, dates and/or the message that you wish. Please contact Customer Service to discuss your preferences.

Make a Payment

HOW DO I KNOW MY PAYMENT INFORMATION IS SAFE?

At Platinum Diamonds all online payments are secure and processed by 128 bit encryption via a secure payment gateway. We do not store any of your card details, and your order is confirmed by email. The Platinum Diamonds website is also secured by Verisign which means your information is always secured with 128 bit encryption. Verisign is the worlds leading Security Certificate provider.

WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept the following major credit and debit cards online and over the phone: Visa, Visa Electron, MasterCard, Maestro, Switch, Solo and American Express. You can also pay by using Google Checkout or by making a bank transfer.

CAN I USE DIFFERENT CURRIENCIES TO MAKE A PAYMENT?

We accept the following currencies: Sterling Pounds, Euros and US Dollars.

WHEN IS THE PAYMENT TAKEN FROM MY CARD/ACCOUNT?

Payment is generally taken at the time of the transaction for credit card payments, Google checkout and bank transfers.

WHY WILL MY CARD PAYMENT NOT GO THROUGH?

We do apologise as this can be quite frustrating and we are not always able to provide answers, as the card payment process involves our processing systems and the banks clearing systems. As best practise, we will encourage you to ensure all information is entered exactly as it appears on your statements or cards. If you still experience problems, try another payment card or payment method such as Google Checkout. You may also contact Customer Service on 0800 625 0405 to complete your order.

My Order

WHEN WILL I RECEIVE MY ORDER?

Platinum Diamonds makes every effort to get your order to you as soon as possible, and will try to ensure you receive it on or before the estimated delivery date. If you need your item for a specific date please do let us know, and we will work to ensure that you receive your item within the specified date.

HOW DO I CANCEL MY ORDER?

At Platinum Diamonds we understand that sometimes plans don’t fall through and circumstances can change. We therefore allow you to cancel your order within 30 days from placed. If your order has already been dispatched then you will have to return it to us in order to receive a full refund.

HAVE YOU DISPATCHED MY ORDER?

An email will be sent to you once your order has been dispatched. If you don’t receive your order in the designated delivery period, please contact Customer Service stating your order number and name. We will then look into this for you and get back to you with information regarding your order.

THERE IS A MISTAKE WITH MY ORDER

Although very unusual it’s possible that there is a mistake with your order. We do apologise for any mistakes with your order. Please contact Customer Service, alternatively phone 0800 625 0405, stating your order/invoice number, name and the mistake with your order. We will then be able to rectify the mistake in a timely manner.

Security

At Platinum Diamonds all online payments are secure and processed by 128 bit encryption via a secure payment gateway. We do not store any of your card details, and your order is confirmed by email. The Platinum Diamonds website is also secured by Verisign which means your information is always secured with 128 bit encryption. Verisign is the worlds leading Security Certificate provider.