Terms & Conditions

Policy on Conflict Diamonds

At Platinum Diamonds Ltd we deal directly with the DTC (The Diamond Trading Company), the world’s largest diamond miner. Thanks to our strong supply chain we are able to control the diamond quality from the mine to the end consumer. We only deal with our associated companies whom, like us, proudly adhere to and enforce the standards established by the Kimberley Process, an international system that polices the trade of diamonds to ensure they are from sources free of conflict. All Platinum Diamonds Ltd diamonds are guaranteed to be conflict free. If one of our associates was ever found to be in violation of that process, we would immediately stop working with them. We will continue to support and promote any process that works towards maintaining the human rights and best working conditions in the diamond trade. Platinum Diamonds Ltd is a global strong conflict-free supporter and has a zero-tolerance policy toward conflict diamonds. Through measures such as the Kimberley Process, which tracks diamonds from mine to market, the industry in partnership with the United Nations.

Product Details

The Products displayed on this Web Site are not shown to actual size nor are their images binding as to detail. Since every computer monitor is set differently, colour and size may vary. Some Products may appear larger or smaller than the actual size due to screen defaults and/or photography techniques. Other Products may be represented at a larger than actual size in order to clearly show details, or smaller than actual size in order to show the entire item, and your attention is drawn to the Product details and content where given.

Product Availability

Sometimes with the volume of orders we receive, an item can go out of stock before we're able to post notification to the site. If this happens, we will notify you personally so we can help you find another item. Where a higher specification is available we will happily upgrade your stone at our discretion and only where possible at no extra cost. For certified diamond jewellery, we may contact you to inform you of possible diamond choices before we commence producing your item. This is to ensure that you are completely satisfied with the specifications of the diamond chosen.

Comparison Shopping

To keep our prices as low as possible, we do not allow comparison shopping. Comparison shopping is the act of buying several of the same item, keeping the one you like best, and then returning the remainder. This causes unnecessary restocking and inventory expenses which can be very costly.

Intellectual Property

The entire content of the Website, including all copyright, trademarks and other intellectual property rights it contains are the sole property of Platinum Diamonds Ltd. You are permitted to copy, transmit and to use such material only for the purpose of ordering Products from the Web Site, but you are not entitled to copy, reproduce, transmit, display in public, create derivative works from or otherwise commercially exploit such material. You warrant that all Customer Material provided to us will not be defamatory or infringe the copyright or other rights of any third party, and you shall indemnify Platinum Diamonds Ltd against any loss, damages, costs, expenses or other claims arising out of any such infringement.

Use of this Web Site

You agree to use the Web Site only for lawful purposes and in a way that does not infringe the rights of, restrict or inhibit anyone else’s use and enjoyment of the Web Site. Prohibited behavior includes harassing or causing distress or inconvenience to any person, transmitting obscene or offensive content or disrupting the normal flow of dialogue within the Web Site. Platinum Diamonds Ltd gives no warranty or representation as to the accuracy, suitability or reliability of the information and content of this Web Site for any purpose, which information and content is provided on an “as is” basis. Platinum Diamonds Ltd does not warrant that functions contained in the Web Site content will be uninterrupted or error free, that defects will be corrected, or that Platinum Diamonds Ltd or the server that makes it available are free of viruses or bugs. We shall have no liability for any direct, indirect, special or consequential loss arising out of the use of or the inability to use this Website including (without limitation) reliance on any information or content of the Web Site or which results from mistakes, omissions, interruptions, deletions of files or emails, defects, viruses or delays in operation or transmission. The information on the Web Site may contain technical inaccuracies or typographical errors and may be changed or updated without notice. Platinum Diamonds Ltd may also make improvements and/or changes to the Web Site at any time without notice. Any information we receive from you will be dealt with in accordance with our Privacy Policy. Certain links in this Web Site connect to other websites maintained by third parties over whom we have no control. We make no representations as to the accuracy or any other aspect of information contained in other websites.

Privacy Policy

At Platinum Diamonds we value your privacy and the security of the information you provide to us during your visit to our web site. During the checkout process we collect personal information required for us to fulfill your order. All the information collected byPlatinumdiamonds.co.uk is kept secure and confidential. Your email address and/or contact information will never be sold to another company or used for unsolicited email. Please note that we have the ability to retain any data that you provide on this website using VeCapture by Ve Interactive Ltd, even if you do not complete your registration/transaction by clicking “Place My Order”. Such contact details and data may be used to contact you to enquire why you did not complete your registration/transaction. At Platinumdiamonds.co.ukwe use cookies to simplify your shopping experience. A cookie is a small amount of text that is sent to your web browser from our server.

Refunds & Returns

Every purchase is backed by a No Quibbles 30 Day Money Back Guarantee. You can return your purchase within 30 days from receipt for a quick full refund.

Our return address is:

PD Ltd
Holborn Gate
330 High Holborn
London
WC1V 7QT, U.K.

In order to process your return faster please send us an email stating the order number you are returning and your name.

We also offer free return shipping. At Platinum Diamonds we are committed to your entire satisfaction and want to provide a 100% risk-free shopping experience. You will pay for the postage but this will be refunded to you as soon as we receive the item.

HOW DO I RETURN AN ITEM BY POST?

To return an item by post you need to use Royal Mail’s Special Next Day Delivery, and insure the package for the total amount paid. Our return address is:

PD Ltd
Holborn Gate
330 High Holborn
London, WC1V 7QT
U.K.

In order to process your return faster please send us an email stating the order number you are returning and your name.

HOW DO I EXCHANGE FOR A DIFFERENT ITEM?

Follow the procedure above to return an item by post to us. As soon as we receive it we will dispatch the exchange item as soon as possible.

DO I HAVE TO PAY FOR RETURNING THE ITEM?

No. At Platinum Diamonds we are committed to your entire satisfaction and want to provide a 100% risk-free shopping experience. You will pay for the postage but this will be refunded to you as soon as we receive the item.

HAVE YOU RECEIVED MY RETURN?

Once your returned order has been processed by our warehouse team, we will email to let you know.

WHEN WILL YOU REFUND MY MONEY?

We will refund your money as soon as we can but please allow at least 3 working days after we receive your returned item(s). You will receive an email confirming the refund and the original order value with the refunded amount. After you receive the refund confirmation email please allow for at least 5 working days for the money to be placed back into your account. Your card issuer or bank is responsible for crediting your account therefore we do not have any control over the described timeframe.

WILL I GET A FULL REFUND?

Yes. We will refund you the total amount paid including the costs you have incurred to return the item to us. Please note that we can only refund the return postage costs equal to Royal Mail’s Special Next Day Delivery charges.

HOW WILL YOU REFUND ME?

Whenever possible we will refund you using the same payment method you have used. If your card has expired or has been declined we will arrange for another method of payment.

Delivery Information

At Platinum Diamonds we offer free delivery on everything. Signature is mandatory so please make arrangements for someone to be at the shipping destination. Once your order has been dispatched, you will receive an email confirming this. The email will also contain the tracking number for your order. You can enter this tracking number into the relevant delivering partner’s website,Royal Mail or FedEx

On International orders there is a shipping charge of £15 plus insurance.

CAN I TRACK MY ORDER?

Once your order has been dispatched, you will receive an email confirming this. The email will also contain the tracking number for your order. You can enter this tracking number into the relevant delivering partner’s website, Royal Mail or FedEx.

CAN I HAVE MY ORDER DELIVERED TO AN ADDRESS OTHER THAN MY BILLING ADDRESS?

Yes, you can have your order delivered to another address, such as work or a family/friend’s address. You can enter the shipping address at the checkout stage.

DO I NEED TO SIGN ON DELIVERY?

Yes. All deliveries require a signature on receipt. If there is no one available for a signature the delivery company will leave a note at the address to rearrange delivery or for pickup of the order.

DO I GET CHARGED CUSTOM OR IMPORT CHARGES?

No if your order is being delivered within the United Kingdom or any country within the European Community.

Charges apply to orders being delivered outside the European Community. We would advise that you find out what these charges may be before you place your order.

ARE THERE ANY AREAS IN THE U.K THAT YOU DO NOT DELIVER TO?

We deliver to all of mainland U.K, including the Highlands & Islands, Isles of Scilly, Isle of Man, Northern Ireland and BFPO. Unfortunately, we do not ship to PO Box addresses.